PRIVACY POLICY
The Effective Date of this Privacy Policy is January 1, 2024. This version of the policy replaces and supersedes any prior Privacy Policies.
Kelley Logistics, LLC (“Kelley” “we,” “our,” or “us”) advances the cost-efficient movement of freight through a global network of LTL, truckload, flatbed, intermodal, rail, ocean, air and expedite-surface carriers using its proprietary transportation management system Lighthouse. As we conduct our business, Kelley understands that how and when information about you is gathered, used and shared is of utmost importance. We appreciate your trust that we will do so carefully and sensibly as described in our Privacy Policy. This Privacy Policy describes how we handle information we learn about you from your use of the website kelleylogistics.com, (the “Website”) and from your use of the services offered through our Website (the “Services”). Unless otherwise expressly agreed to in writing, your information will be processed according to the terms of this Privacy Policy. If you have questions about this policy or wish to contact us, we can be reached via webprivacy@kelleylogistics.com.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY USING THE SERVICES, YOU ACCEPT AND AGREE WITH ITS TERMS AND OUR PRIVACY PRACTICES.
COLLECTION OF INFORMATION
We are the sole owner of the information we collect on our Website or through your use of our Services. The information we collect depends on what you do when you visit or utilize our Website, and on what you do when you access or use our Services. Below is information on the kinds of personal information (“Personal Information” or “PII”) we gather, how we gather the PII, and what we do with that PII.
What kind of personal information do we collect about you?
We may collect PII from you when you complete forms, navigate web pages, and in connection with other activities, services, features, or resources we make available on our Website or through the Services. PII means any information that is linked or reasonably linkable to an identified or identifiable natural person. PII does not include publicly available information from government records, deidentified or aggregate information, or information excluded from the scope of applicable laws.
The categories of PII we may collect, use, store, and disclose include the following:
How do we collect your personal information?
We may obtain PII and Deidentified Information using any of the below methods.
How do we use your Personal Data?
We may use your PII for the following legitimate business purposes:
We will not collect additional categories of PII or use PII we collected for materially different, unrelated or incompatible purposes without providing you notice.
DISCLOSING YOUR PERSONAL DATA
The PII that we collect about you and your use of our Website and Services is an important part of our business. We respect and value you as a Website visitor and customer and will not jeopardize the free flow of information between us. We will not sell your personal data that we collect and store to other websites or businesses. We may, however, disclose some of your PII to third parties for legitimate business purposes in the furtherance of our Services as outlined immediately below.
Disclosure Regarding Service Providers: Kelley may provide your PII or Deidentified Information to our service providers or third party companies, including logistics providers and other less-than-truckload carriers, to help provide services to you for certain business purposes. This PII and Deidentified Information is disclosed in order for them to provide services such as payment processing, tracking services, advertising services, marketing services, web analytics, data processing, IT services, customer support and other services. These service providers or third parties may have access to your PII and Deidentified Information to help us provide a particular service to you. They are bound by confidentiality obligations, contractually required to have appropriate technical and organizational measures in place to protect your information, and will only have access to the information necessary to complete their respective service.
Disclosure Regarding Law Enforcement, Safety, and Legal Processes: Kelley may disclose account information and other PII to comply with a law, regulation, or governmental request; respond to a subpoena; prevent illegal content, fraud or abuse; or protect the rights, property or safety of our Website, our users or others. We may exchange PII with other companies and organizations for fraud protection and credit risk reduction. Kelley will not under any circumstances sell, rent, share, or otherwise disclose PII for commercial purposes in violation of the commitments set forth in this Privacy Policy.
Disclosure Regarding Sale or Acquisition of Assets: If we choose to sell or merge any part of our business, we may share and/or transfer customer information, which may include your personal data, in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, certain information, including your PII, could be transferred to or acquired by a third party.
INFORMATION SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION
Securing your PII is very important to Kelley, and we maintain physical, electronic and procedural safeguards to protect it. We use security measures, such as firewalls and encryption technology, consistent with industry standards to safeguard against loss, theft, unauthorized access, destruction, use, modification and/or disclosure. The PII we collect is stored within databases that we control directly or through our service providers. However, as “perfect security” does not exist on the Internet, and since no security system is impenetrable, Kelley does not guarantee the absolute security of our databases, and we cannot guarantee the security of your PII transmitted to our Website; any transmission is at your own risk. Be advised that any information you choose to post on any message board, discussion group or other public posting area on our Website is available to anyone with Internet access.
If you create an account on our Website, you may be asked to select and use a password and provide and maintain accurate and current information about you and your organization. You should protect your password by not disclosing it to any other person, limiting access to others of your computer or device and browser and by signing off after you have finished accessing your account. If you want to change your password, you may do so by accessing your account settings and following the relevant prompts.
You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account. You will notify Kelley immediately of any unauthorized use of your account or password or any other breach of security.
THIRD-PARTY USE OF COOKIES
Some content or applications, including advertisements, on our Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your PII or they may collect information, including PII, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
YOUR PRIVACY RIGHTS AND CHOICES REGARDING ACCESS OF INFORMATION
You have the right to refrain from providing us with certain PII. Note, however, that as a result you will not be able to take advantage of all of our Services or Website features.
Accessing, Updating, or Controlling Information: You can access, update, change, delete or otherwise control your PII through your account settings or by contacting us at the Contact Information provided below.
If you do not wish for us to share your PII with third parties working on our behalf to serve our users, please send your request to the Contact Information provided below. To help us process your request, please provide sufficient information to allow us to identify you in our records. Please allow a reasonable time for us to process your request.
Client Communication: If you do not want to receive e-mail or other mail from us, please adjust your account settings regarding e-mail contact preferences. You may also unsubscribe from our marketing emails by clicking the appropriate link in the email correspondence we send you. You cannot waive the applicability of the Website’s Term of Use and other legal notices, such as this Privacy Policy, and if you elect not to receive those notices, they will still govern your use of our Website, and it is your responsibility to review them for changes.
Cookie Choices: You may disable the use of cookies by modifying your browser settings. However, rejecting the use of cookies means that you will not be able to use certain important features of our Website. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
CHILDREN
We do not offer our Services or promote our Website to, nor do we intentionally collect or retain PII from, children who are younger than 18 years of age. You are cautioned, however, that the collection of PII submitted in an e-mail, electronically or through our Website or Services will be treated as though it was submitted by an adult, and may, unless exempted from access by Federal or State law, be subject to public access. If you have a child under 18 who you believe submitted PII and would like it removed, please contact us at webprivacy@kelleylogistics.com.
CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law permits users of our Website that are California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.
CROSS BORDER DATA TRANSFER
To provide you with certain services, including tracking services related to your shipments, it may be necessary for us to share information related to your shipment, including your name and address, the destination name and address, and the type of shipment, with our service providers located outside of the United States. In the event we transfer such information, which may include PII, outside of the United States, we will take commercially reasonable measures to ensure the transfer complies with applicable data protection laws and the information is securely transferred.
DATA RETENTION
We will retain users’ PII while they maintain an account with us or to the extent necessary to provide our Services through our Website. Thereafter, we will keep PII for as long as necessary: (i) to respond to any queries from users; (ii) to demonstrate we treated users fairly; (iii) for ordinary business continuity procedures; or (iv) to comply with any applicable laws. We delete PII within a reasonable period after we no longer need the information for the purposes set out in this Privacy Policy.
LINKS AND THIRD PARTY WEBSITES
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any PII to these websites.
DO NOT TRACK DISCLOSURE
Some internet browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our Website does not currently respond to these “do-not-track” signals.
SPAM
We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share PII with any third party advertisers.
CONSENT, CONDITIONS OF USE, NOTICES AND REVISIONS
By using our Website or Services, or by otherwise communicating with us online, you consent to our collection and use of your PII as set forth in this Privacy Policy. Your visit to our Website or use of our Services and any dispute over privacy is subject to our Website’s Term of Use, including limitations on damages and application of the law of the State of Ohio. Because our business changes constantly, we reserve the right to periodically revise our Privacy Policy and the Terms of Use. Please check our website frequently to see recent changes. If you do not agree with any changes made, we will honor any opt-out requests made after the Effective Date of a new Privacy Policy. Unless stated otherwise, our Privacy Policy applies to all information that we currently have or will obtain about you, your account with Kelley and our provision of services to you.
CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to contact us with questions or comments, please contact us at:
Attn: Joseph Schuh, Director of IT
Kelley Logistics LLC
6450 Poe Avenue, Suite 518
Dayton, OH 45414
888.535.5392
webprivacy@kelleylogistics.com.
EFFECTIVE DATE
This Privacy Policy was last modified as of the effective date printed above. This version of the Privacy Policy replaces and supersedes any prior Privacy Policies applicable to our Website.
Kelley Logistics, LLC (“Kelley” “we,” “our,” or “us”) advances the cost-efficient movement of freight through a global network of LTL, truckload, flatbed, intermodal, rail, ocean, air and expedite-surface carriers using its proprietary transportation management system Lighthouse. As we conduct our business, Kelley understands that how and when information about you is gathered, used and shared is of utmost importance. We appreciate your trust that we will do so carefully and sensibly as described in our Privacy Policy. This Privacy Policy describes how we handle information we learn about you from your use of the website kelleylogistics.com, (the “Website”) and from your use of the services offered through our Website (the “Services”). Unless otherwise expressly agreed to in writing, your information will be processed according to the terms of this Privacy Policy. If you have questions about this policy or wish to contact us, we can be reached via webprivacy@kelleylogistics.com.
PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY USING THE SERVICES, YOU ACCEPT AND AGREE WITH ITS TERMS AND OUR PRIVACY PRACTICES.
COLLECTION OF INFORMATION
We are the sole owner of the information we collect on our Website or through your use of our Services. The information we collect depends on what you do when you visit or utilize our Website, and on what you do when you access or use our Services. Below is information on the kinds of personal information (“Personal Information” or “PII”) we gather, how we gather the PII, and what we do with that PII.
What kind of personal information do we collect about you?
We may collect PII from you when you complete forms, navigate web pages, and in connection with other activities, services, features, or resources we make available on our Website or through the Services. PII means any information that is linked or reasonably linkable to an identified or identifiable natural person. PII does not include publicly available information from government records, deidentified or aggregate information, or information excluded from the scope of applicable laws.
The categories of PII we may collect, use, store, and disclose include the following:
- Contact and Identity Data, including without limitation your name, address, e-mail address, phone number, and the business or organization with which you are affiliated.
- Technical Data, including without limitation your Internet Protocol (IP) address, device identifiers, , your login information, geolocation data, cookie IDs, interaction information (such as clickstream data), domain names, pages viewed, and software crash data.
- Financial Data, including without limitation information related to your preferred payment method and credit history.
- Marketing and Communications Data, including without limitation your preferences in receiving marketing from us and your communication preferences.
We may also collect deidentified information from you that may not by itself reasonably identify you as the source when you navigate our Website or use our Services (“Deidentified Information”). Deidentified Information may include: (i) device type, (ii) device operating system, (iii) internet browser type, (iv) internet service provider, (v) referring/exit pages, (vi) date/time stamp, and (vii) clickstream information. We will take reasonable measures to ensure that Deidentified Information we collect is not personally identifiable and may not later be easily used to identify you as required by applicable law.
We also reserve the right to provide anonymized data to third parties for the purpose of evaluating the performance of our Website and Services.
How do we collect your personal information?
We may obtain PII and Deidentified Information using any of the below methods.
- When You Provide The PII to us. You may provide PII to us when you enter or upload information into our Website or Services, create an account, or when you communicate with us via telephone, email, or otherwise.
- Through Technical Means. When you visit our Website or use our Services, we may collect PII or Deidentified Information using cookies and other similar technology. “Cookies” are small text files that are stored in your device’s browser when you visit a website. Cookies make it possible to recognize you as the same user across one or more browsing sessions, and across one or more websites. We may use cookies for a variety of purposes, including without limitation, remembering your sign-in credentials and preferences so that you do not have to input them each time you use our Website or Services; customizing your experience using our Website or Services, including by determining the most relevant content and advertisements to show you; and allowing us and third parties to monitor Website traffic and performance so that we may improve our Website and Services.
We may use both session cookies and persistent cookies. Session cookies expire when you close your browser. We use session cookies to record session information, such as which web pages a user has visited, and to track user activity on our Website. We may also use persistent cookies to track and target the interests of our users to enhance the experience on our Website. Persistent cookies remain on your hard drive for an extended period of time. We may link the information we store in cookies to your PII in order to provide a faster and more pleasant online experience. You can instruct your internet browser to block cookies or to provide you with a warning prompt before you accept cookies from our Website. Please refer to your internet browser’s instructions to learn more about these functions. If you reject cookies, you may still use our Website, but your ability to use some areas of our Website will be limited.
When you use our Website or the Services, we may also receive PII or Deidentified Information that your device automatically communicates to us, such as information about your location, if enabled by you, and other technical information about your device and the software it uses.
We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.
We may communicate with you and offer or confirm services via e-mail. To help us make e-mails more useful, we often receive a confirmation when you open e-mail from Kelleylogistics.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from Kelley, please adjust your e-mail contact preferences. - From Your Organization. Your organization may provide us with your PII so that we can activate and manage your access and use of our Website and/or Services.
- From Third Party Services. We may also receive your PII from carefully vetted third parties who provide services on our behalf (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies). The privacy practices of these third parties may differ from the practices described in this Privacy Policy. We do not make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available through third parties. Your use of third parties’ services and/or third party websites is governed by and subject to the terms and conditions of those third parties and/or third party websites. We encourage you to carefully review the privacy policies and statements of such third parties and/or third party websites.
How do we use your Personal Data?
We may use your PII for the following legitimate business purposes:
- to perform our obligations arising under our Services to or contract with you;
- to provide you with information you request;
- to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to the services we offer (e.g., changes in opening hours, delivery options, etc.);
- to present the content provided in our Website and/or Services in the most effective manner for you and for your device;
- to administer our Website and Services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to allow you to participate in interactive features of our Website and/or Services, when you choose to do so;
- to assist with our employee recruitment efforts and hiring processes;
- to help keep our Website safe and secure;
- to respond to a legal request or claim, conduct audits, and enforce our terms and policies;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you or others; and
- to distinguish you from other users of our Website.
We will not collect additional categories of PII or use PII we collected for materially different, unrelated or incompatible purposes without providing you notice.
DISCLOSING YOUR PERSONAL DATA
The PII that we collect about you and your use of our Website and Services is an important part of our business. We respect and value you as a Website visitor and customer and will not jeopardize the free flow of information between us. We will not sell your personal data that we collect and store to other websites or businesses. We may, however, disclose some of your PII to third parties for legitimate business purposes in the furtherance of our Services as outlined immediately below.
Disclosure Regarding Service Providers: Kelley may provide your PII or Deidentified Information to our service providers or third party companies, including logistics providers and other less-than-truckload carriers, to help provide services to you for certain business purposes. This PII and Deidentified Information is disclosed in order for them to provide services such as payment processing, tracking services, advertising services, marketing services, web analytics, data processing, IT services, customer support and other services. These service providers or third parties may have access to your PII and Deidentified Information to help us provide a particular service to you. They are bound by confidentiality obligations, contractually required to have appropriate technical and organizational measures in place to protect your information, and will only have access to the information necessary to complete their respective service.
Disclosure Regarding Law Enforcement, Safety, and Legal Processes: Kelley may disclose account information and other PII to comply with a law, regulation, or governmental request; respond to a subpoena; prevent illegal content, fraud or abuse; or protect the rights, property or safety of our Website, our users or others. We may exchange PII with other companies and organizations for fraud protection and credit risk reduction. Kelley will not under any circumstances sell, rent, share, or otherwise disclose PII for commercial purposes in violation of the commitments set forth in this Privacy Policy.
Disclosure Regarding Sale or Acquisition of Assets: If we choose to sell or merge any part of our business, we may share and/or transfer customer information, which may include your personal data, in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, certain information, including your PII, could be transferred to or acquired by a third party.
INFORMATION SECURITY AND PROTECTION OF YOUR PERSONAL INFORMATION
Securing your PII is very important to Kelley, and we maintain physical, electronic and procedural safeguards to protect it. We use security measures, such as firewalls and encryption technology, consistent with industry standards to safeguard against loss, theft, unauthorized access, destruction, use, modification and/or disclosure. The PII we collect is stored within databases that we control directly or through our service providers. However, as “perfect security” does not exist on the Internet, and since no security system is impenetrable, Kelley does not guarantee the absolute security of our databases, and we cannot guarantee the security of your PII transmitted to our Website; any transmission is at your own risk. Be advised that any information you choose to post on any message board, discussion group or other public posting area on our Website is available to anyone with Internet access.
If you create an account on our Website, you may be asked to select and use a password and provide and maintain accurate and current information about you and your organization. You should protect your password by not disclosing it to any other person, limiting access to others of your computer or device and browser and by signing off after you have finished accessing your account. If you want to change your password, you may do so by accessing your account settings and following the relevant prompts.
You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account. You will notify Kelley immediately of any unauthorized use of your account or password or any other breach of security.
THIRD-PARTY USE OF COOKIES
Some content or applications, including advertisements, on our Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your PII or they may collect information, including PII, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
YOUR PRIVACY RIGHTS AND CHOICES REGARDING ACCESS OF INFORMATION
You have the right to refrain from providing us with certain PII. Note, however, that as a result you will not be able to take advantage of all of our Services or Website features.
Accessing, Updating, or Controlling Information: You can access, update, change, delete or otherwise control your PII through your account settings or by contacting us at the Contact Information provided below.
If you do not wish for us to share your PII with third parties working on our behalf to serve our users, please send your request to the Contact Information provided below. To help us process your request, please provide sufficient information to allow us to identify you in our records. Please allow a reasonable time for us to process your request.
Client Communication: If you do not want to receive e-mail or other mail from us, please adjust your account settings regarding e-mail contact preferences. You may also unsubscribe from our marketing emails by clicking the appropriate link in the email correspondence we send you. You cannot waive the applicability of the Website’s Term of Use and other legal notices, such as this Privacy Policy, and if you elect not to receive those notices, they will still govern your use of our Website, and it is your responsibility to review them for changes.
Cookie Choices: You may disable the use of cookies by modifying your browser settings. However, rejecting the use of cookies means that you will not be able to use certain important features of our Website. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
CHILDREN
We do not offer our Services or promote our Website to, nor do we intentionally collect or retain PII from, children who are younger than 18 years of age. You are cautioned, however, that the collection of PII submitted in an e-mail, electronically or through our Website or Services will be treated as though it was submitted by an adult, and may, unless exempted from access by Federal or State law, be subject to public access. If you have a child under 18 who you believe submitted PII and would like it removed, please contact us at webprivacy@kelleylogistics.com.
CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law permits users of our Website that are California residents to request certain information regarding our disclosure of PII to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.
CROSS BORDER DATA TRANSFER
To provide you with certain services, including tracking services related to your shipments, it may be necessary for us to share information related to your shipment, including your name and address, the destination name and address, and the type of shipment, with our service providers located outside of the United States. In the event we transfer such information, which may include PII, outside of the United States, we will take commercially reasonable measures to ensure the transfer complies with applicable data protection laws and the information is securely transferred.
DATA RETENTION
We will retain users’ PII while they maintain an account with us or to the extent necessary to provide our Services through our Website. Thereafter, we will keep PII for as long as necessary: (i) to respond to any queries from users; (ii) to demonstrate we treated users fairly; (iii) for ordinary business continuity procedures; or (iv) to comply with any applicable laws. We delete PII within a reasonable period after we no longer need the information for the purposes set out in this Privacy Policy.
LINKS AND THIRD PARTY WEBSITES
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any PII to these websites.
DO NOT TRACK DISCLOSURE
Some internet browsers may transmit “do-not-track” signals to websites with which the browser communicates. Our Website does not currently respond to these “do-not-track” signals.
SPAM
We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”). We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share PII with any third party advertisers.
CONSENT, CONDITIONS OF USE, NOTICES AND REVISIONS
By using our Website or Services, or by otherwise communicating with us online, you consent to our collection and use of your PII as set forth in this Privacy Policy. Your visit to our Website or use of our Services and any dispute over privacy is subject to our Website’s Term of Use, including limitations on damages and application of the law of the State of Ohio. Because our business changes constantly, we reserve the right to periodically revise our Privacy Policy and the Terms of Use. Please check our website frequently to see recent changes. If you do not agree with any changes made, we will honor any opt-out requests made after the Effective Date of a new Privacy Policy. Unless stated otherwise, our Privacy Policy applies to all information that we currently have or will obtain about you, your account with Kelley and our provision of services to you.
CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to contact us with questions or comments, please contact us at:
Attn: Joseph Schuh, Director of IT
Kelley Logistics LLC
6450 Poe Avenue, Suite 518
Dayton, OH 45414
888.535.5392
webprivacy@kelleylogistics.com.
EFFECTIVE DATE
This Privacy Policy was last modified as of the effective date printed above. This version of the Privacy Policy replaces and supersedes any prior Privacy Policies applicable to our Website.